1. HKTVmall is responsible for the same-day delivery of our products. Our product is freshly baked everyday in Hong Kong and to ensure our products’ quality and freshness, we check the physical appearance of each item and pack them right before each morning delivery. If the delivery is not done as expected, HKTVmall Logistics Team will keep the products first and will arrange another day to deliver. As the purchased products are fresh food, to secure the product quality, customer should ensure that the products can be collected at the designated delivery time and address in the first-round delivery. The delivery time and address cannot be changed once confirmed. The company is NOT responsible for the following:
• If the customer fails to collect the goods at the designated time; and the purchased fruits go bad or taste off due to external factors or storage issues
• Product damage due to man-made factors
2. In case of any concern over the purchased products, the customers need to express their concern on HKTVmall’s new inquiry interface, and choose the preferred solution. Our company and HKTVmall will follow up the issue as soon as possible.
3. Product exchange, return or refund is at the sole discretion of our company and HKTVmall. We will not accept direct returns under normal circumstances, or be responsible for customer losses caused by man-made factors.
4. We don't accept returns.
5. Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchant.
• Shipping time of this store: Monday to Sunday, including Public Holiday, 3am to 6am.
• The merchant reserves the right to amend the stated terms herein without prior notice. In case of any dispute, the decision of the merchant and HKTVmall shall be final.
