All “Merchant Delivery” goods from ITSU store are entitled to free delivery service. The“Merchant Delivery” goods delivered by this store cannot be combined with goods delivered by other merchants to calculate the delivery fee. Some remote areas require an additional delivery fee, please contact the merchant directly for details. Below are remote areas for your reference: Lamma Island, Cheung Chau, Mui Wo, Lantau Island, Sha Tau Kok, Discovery Bay, Peng Chau etc. Please check the extra delivery charge with ITSU customer service team at 3611 2228.
- Our products will be delivered by ITSU.
- Actual delivery time depends on the products ordered and the shipping time of particular merchants.
- Delivered by ITSU: Delivery will be made in 7-14 working days from the date of purchase. ITSU shall contact the customer for delivery arrangements. Delivery time: Monday to Saturday 11 am - 6 pm (excluding Sunday and Public Holiday).
- If the delivery address does not have an elevator, we will charge an additional service fee for each floor (5-10 steps will be regarded as 1 floor) HK$100 for small massage chairs / HK$120 for large massage chairs (except ground floor). If it occurs distance fee during the shipment, it is subject to the driver’s judgment (Basic charge HK$50 per 100 meters). Please contact Customer Service for details of additional charges.
- All products are non-returnable.
- In case of any disputes, ITSU will retain the right of final decision without prior notice.
